Privacy Policy

E-Trac Solutions respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how E-Trac Solutions, referred to as “E-Trac,” “we,” “us,” or “our,” collects, uses, discloses, retains, and protects personal information when you visit our website, contact us, request information, or use our products and services.

By accessing or using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our website
• Contact and inquiry forms
• Email and telephone communications
• Service requests
• Customer and business relationships
• Marketing communications
• Analytics and similar technologies

This Privacy Policy does not apply to websites, platforms, or services operated by third parties that may be linked from our website.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information.

Contact and Identification Information

This may include:

• First and last name
• Company name
• Job title
• Mailing or business address
• Email address
• Telephone number
• Account or customer identification information

Information You Provide to Us

We may collect information that you voluntarily provide when you:

• Complete a contact form
• Request a quote
• Request information about our services
• Communicate with us by email or telephone
• Submit a support request
• Enter into a business relationship with us
• Apply for employment
• Provide feedback or other communications

Technical and Usage Information

When you use our website, certain information may be collected automatically, including:

• Internet Protocol address
• Browser type and version
• Device type
• Operating system
• Referring website
• Pages viewed
• Links clicked
• Date and time of access
• Approximate geographic location
• Website interaction and navigation data
• Cookie and similar technology identifiers

Commercial and Transaction Information

When relevant to our services, we may collect:

• Products or services requested
• Customer service history
• Contract information
• Billing and transaction records
• Business correspondence
• Payment status

Payment information may be processed directly by third-party payment providers. E-Trac Solutions may not receive or store complete payment card details.

Professional Information

For business contacts, suppliers, applicants, or customers, we may collect:

• Employer or company
• Professional role
• Business contact details
• Employment history
• Qualifications and skills
• Information contained in a résumé or application

Sensitive Personal Information

We do not intentionally request sensitive personal information unless it is reasonably necessary for a specific service, transaction, legal requirement, or employment process.

Please do not submit Social Security numbers, government identification numbers, financial account credentials, medical information, precise geolocation information, or other sensitive information through a general website contact form.

3. Sources of Personal Information

We may collect personal information from:

• You directly
• Your device or browser
• Cookies and analytics technologies
• Your employer or organization
• Business partners
• Service providers
• Publicly available business sources
• Social media platforms when you interact with our business profiles
• Other parties when permitted by law

4. How We Use Personal Information

We may use personal information to:

• Operate and maintain our website
• Respond to inquiries and requests
• Prepare proposals and quotations
• Provide products and services
• Manage customer and business relationships
• Process transactions
• Provide customer support
• Communicate about projects and services
• Send administrative notices
• Improve our website, services, and user experience
• Analyze website performance and usage
• Protect our systems and prevent fraud
• Detect security incidents
• Enforce agreements and policies
• Comply with legal obligations
• Establish, exercise, or defend legal claims
• Evaluate employment applications
• Conduct marketing where permitted by law
• Fulfill other purposes disclosed when information is collected

We may also use aggregated or de-identified information that cannot reasonably be linked to an identifiable individual.

5. Legal and Business Purposes for Processing

We process personal information where reasonably necessary to:

• Provide requested services
• Perform a contract
• Respond to a request
• Operate our business
• Protect our legitimate business interests
• Maintain website and system security
• Comply with applicable laws
• Obtain and manage consent
• Protect the rights and safety of E-Trac Solutions, our customers, and others

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Enable essential website functions
• Remember website preferences
• Maintain website security
• Measure website traffic
• Understand how visitors use the website
• Improve website performance
• Support marketing or advertising activities

Cookies may be categorized as:

Essential Cookies

These cookies are required for the website to function properly and generally cannot be disabled through our systems.

Preference Cookies

These cookies remember choices such as language, display settings, or other preferences.

Analytics Cookies

These cookies help us understand website traffic, visitor behavior, and website performance.

Advertising and Social Media Cookies

When used, these cookies may help measure advertising campaigns, display relevant advertising, or connect website activity with social media services.

You may control cookies through your browser settings or through a cookie preference tool made available on our website. Disabling certain cookies may affect website functionality.

7. Analytics and Third-Party Technologies

We may use third-party service providers to help us analyze and improve our website.

These providers may collect technical information such as:

• IP address
• Device information
• Browser information
• Website activity
• Referring pages
• Approximate location
• Cookie identifiers

Third-party providers process information according to their own privacy policies and contractual obligations.

8. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients.

Service Providers

We may disclose information to companies that provide services on our behalf, including:

• Website hosting
• Cloud storage
• Information technology support
• Website analytics
• Customer relationship management
• Email delivery
• Payment processing
• Accounting
• Legal services
• Security and fraud prevention
• Marketing support

Service providers are permitted to use personal information only as necessary to provide their contracted services or as otherwise allowed by law.

Business Partners

We may disclose information to business partners when necessary to provide a requested service, complete a project, or manage a business relationship.

Legal and Regulatory Authorities

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with a law, regulation, subpoena, or court order
• Respond to a lawful government request
• Protect our legal rights
• Investigate fraud or security incidents
• Protect the safety of individuals
• Enforce our agreements

Business Transactions

Personal information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction.

9. Sale, Sharing, and Targeted Advertising

E-Trac Solutions does not sell personal information for monetary payment.

However, some analytics, advertising, or social media technologies may be considered a “sale,” “sharing,” or processing for targeted advertising under certain state privacy laws, even when no money is exchanged.

Where required by applicable law, you may opt out of these activities by:

• Using the cookie preference tool on our website
• Selecting the “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” link, when displayed
• Sending a request to our privacy contact
• Using a legally recognized universal opt-out mechanism

We will process recognized browser-based opt-out signals, such as Global Privacy Control, where required by applicable law.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The nature of the information
• The duration of our business relationship
• Contractual obligations
• Legal and regulatory requirements
• Accounting and tax requirements
• Security and fraud prevention needs
• Potential or ongoing legal disputes
• The purpose for which the information was collected

When information is no longer required, we may delete, anonymize, or securely dispose of it.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

These measures may include access restrictions, secure hosting, system monitoring, software updates, encryption where appropriate, and employee or service-provider confidentiality requirements.

No website, transmission method, or electronic storage system is completely secure. We therefore cannot guarantee absolute security.

12. Your Privacy Rights

Depending on your state of residence and whether the applicable privacy law applies to E-Trac Solutions, you may have the right to:

• Confirm whether we process your personal information
• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Obtain a portable copy of personal information
• Opt out of the sale of personal information
• Opt out of the sharing of personal information
• Opt out of targeted advertising
• Opt out of certain profiling activities
• Limit certain uses of sensitive personal information
• Withdraw consent where processing is based on consent
• Appeal a decision regarding a privacy request
• Receive equal service and pricing after exercising your rights

These rights may be subject to legal exceptions.

13. How to Submit a Privacy Request

You may submit a privacy request by contacting us at:

Email: privacy@etracsolutions.com
Mail: E-Trac Solutions, [Insert Full U.S. Business Address]

Please include sufficient information for us to understand and process your request.

We may need to verify your identity before completing the request. Verification may require us to confirm information already associated with you. We will use verification information only for the purpose of processing the request.

We will respond within the period required by applicable law.

14. Authorized Agents

Where permitted by law, you may designate an authorized agent to submit a privacy request on your behalf.

We may require:

• Written authorization from you
• Proof of the agent’s identity
• Direct confirmation that you authorized the request
• Additional verification of your identity

Authorized agents may contact us using the privacy contact information provided in this policy.

15. Appeals

Residents of states that provide an appeal right may appeal our decision regarding a privacy request.

To submit an appeal, email us and write “Privacy Request Appeal” in the subject line. Include a description of the original request and the reason for the appeal.

We will review and respond to the appeal as required by applicable law.

16. California Privacy Notice

This section applies to California residents where the California Consumer Privacy Act, as amended, applies to E-Trac Solutions.

During the preceding 12 months, we may have collected the following categories of personal information:

• Identifiers
• Customer record information
• Commercial information
• Internet or electronic network activity
• Approximate geolocation information
• Professional or employment-related information
• Communications and correspondence
• Inferences derived from other information

We collect this information from the sources and for the purposes described in this Privacy Policy.

We may disclose these categories of information to service providers, contractors, business partners, professional advisers, authorities, or parties involved in a business transaction.

California residents may have the right to:

• Know the categories of personal information collected
• Know the specific pieces of personal information collected
• Know the sources and business purposes for collection
• Know the categories of recipients receiving personal information
• Request deletion
• Request correction
• Opt out of sale or sharing
• Limit certain uses of sensitive personal information
• Receive equal treatment when exercising privacy rights

E-Trac Solutions does not currently offer financial incentives in exchange for personal information.

17. California “Shine the Light” Rights

California residents may request information regarding certain disclosures of personal information to third parties for their own direct marketing purposes, where applicable.

Requests may be submitted using the contact information in this Privacy Policy.

18. Universal Opt-Out Signals and Do Not Track

Some browsers allow users to send Global Privacy Control or similar universal opt-out signals.

Where required by applicable law and technically detectable, we will treat a recognized signal as a request to opt out of the sale or sharing of personal information or its processing for targeted advertising.

Because there is currently no uniform industry standard for all “Do Not Track” browser signals, our website may not respond to signals other than legally recognized universal opt-out mechanisms.

19. Marketing Communications

We may send marketing communications where permitted by law.

You may unsubscribe at any time by:

• Using the unsubscribe link in an email
• Replying with an unsubscribe request
• Contacting us directly

Even after unsubscribing from marketing messages, you may continue to receive transactional, contractual, security, or administrative communications.

20. Children’s Privacy

Our website and services are intended for businesses and individuals aged 18 or older.

We do not knowingly collect personal information from children under 13 years of age.

If you believe that a child has provided personal information to us, please contact us. We will take reasonable steps to investigate and delete the information where required.

21. Employment Applicants

When you apply for employment with E-Trac Solutions, we may collect information such as:

• Contact information
• Résumé or curriculum vitae
• Employment history
• Education
• Professional qualifications
• References
• Information provided during interviews
• Information necessary to evaluate your application

We use this information for recruitment, hiring, legal compliance, and workforce planning purposes.

22. Third-Party Links

Our website may contain links to websites, services, or platforms operated by third parties.

We are not responsible for the privacy, security, or content practices of third parties. You should review the privacy policy of each third-party service before providing personal information.

23. International Access and Data Transfers

E-Trac Solutions operates in the United States.

If you access our website from another country, your personal information may be transferred to and processed in the United States or other countries where our service providers operate.

Privacy and data protection laws in those countries may differ from the laws in your place of residence.

24. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes to our services
• Changes to our data practices
• Changes to technology
• Changes to legal or regulatory requirements

The updated version will be posted on our website with a revised “Last Updated” date.

Material changes may also be communicated through an additional website notice or other appropriate method.

25. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or our handling of personal information, contact:
E-Trac Solution LLC
359 Curie Drive
Alpharetta, GA 30005
United States

Email: info@etracsolutions.com
Telephone:  +1-770-754-0918